Our guarantees - specific to each service and transparent.
We do not hide behind a generic promise. Every service has its own clearly defined guarantee, and this page shows what is covered and where the boundaries are. That way you know upfront what you can rely on.
AI Workshops
Every participant receives an EU AI Act compliant proof of competence, documented with contents, duration and date. Plus 30 days of aftercare in a shared support channel, so what was learned really lands in daily work. If something doesn't stick, we follow up.
What we guarantee
EU AI Act compliant proof of AI literacy for every participant, including date, content and duration
30 days of aftercare in a shared support channel such as Slack or Teams, with replies within 24 hours
Correction of training material if we find factual errors
Requirements & limits
Applies to people who participated in the workshop
We build AI literacy to the best of our ability, but cannot guarantee an individual learning outcome
Aftercare covers the trained content, not new tools or unrelated topics
Every audit delivers concrete findings, a clear score and a prioritized roadmap — tangible, not for the filing cabinet. If the value isn't there, we make it right. And the Readiness Check and Compliance Audit are fully creditable toward a follow-on audit.
What we guarantee
Structured preparation up to certification readiness, aligned with ISO/IEC 42001
Thorough review by our TUV-certified AI auditor to uncover open issues, followed by joint closure of the identified gaps
Free remediation if the official certification audit finds a gap our review should have uncovered
Requirements & limits
We prepare you for certification, but we are not a certification body. The certification decision is made by an independent accredited body such as TUV or DEKRA.
Applies to the agreed audit scope
Requires your cooperation, including access to systems and information as well as implementation of recommended measures
If an agent doesn't reach the agreed eval threshold at go-live, we tune it at no extra cost until it holds. Transparent monitoring shows you at any time what the agent really delivers — no black box.
What we guarantee
The agent reaches the contractually agreed, measurable evaluation threshold for the agreed use case and test set
Free tuning until the acceptance threshold is met, for up to 60 days after go-live
Transparent monitoring and evaluation reporting
Requirements & limits
Only the agreed scope, use case and test set
Excluded: new features, scope expansion, changed data or models, and quality loss caused by data drift on your side
Hosting, operations and further development run as agreed service work, not under the guarantee
If a workflow breaks because of our build, we fix it free of charge. Every automation ships with error handling, monitoring and documentation — you spot problems before your customer emails.
What we guarantee
Free repair if a workflow we built breaks because of our build, for up to 60 days after go-live
Monitoring and documentation for every automation, including failure alerts, retry logic and dead-letter queues
For self-hosting, a full handover document that enables your team to fix smaller errors independently
Requirements & limits
Only errors caused by our build
Excluded: changes by you or third parties, outages of external tools or APIs, and new requirements
Your site loads fast — guaranteed. If we don't hit the agreed performance targets (load time, responsiveness, stability), we keep optimizing free of charge until we do. And everything we build belongs to you: repository, CI/CD, documentation.
What we guarantee
Agreed performance targets on a defined reference view: green Core Web Vitals (LCP <= 2.5 s, INP <= 200 ms, CLS <= 0.1), plus Lighthouse Performance >= 90 for public pages
Free re-optimization until the targets are met
Full ownership: repository, CI/CD and documentation belong to you
Requirements & limits
Applies to the delivered state
Excluded: third-party scripts, plugins, tracking, media or data volumes added later beyond the agreed scope, and external hosting or API throttling
For dashboards: the defined core view and agreed data volume
If our roadmap isn't actionable after handover, we sharpen it free of charge — until you have a plan your team can start with tomorrow. No slide-deck theater, just clarity you can rely on. And we credit the strategy consulting without pre-assessment in full toward your implementation.
What we guarantee
An actionable 90-day roadmap after handover
Free refinement of roadmap and prioritization until the plan is ready to start, within 30 days after handover
Requirements & limits
Covers roadmap clarity and feasibility, not the business success of the implemented measures
Requires your participation in discovery, including information and access
Clearly defined, plannable involvement instead of a black box: every month you know what we're working on. Everything we build belongs to you — a clean handover is possible at any time, no lock-in.
What we guarantee
Clearly defined, predictable involvement with a monthly agreed capacity for strategy, implementation and optimization
Transparent reporting and fixed reviews, so you know every month what we are working on
Unused capacity can be partially carried over by agreement
Everything we build belongs to you, with clean handover possible at any time and no vendor lock-in
Requirements & limits
No unlimited flat rate: scope depends on the selected tier and agreed capacity
Larger additional projects and extensive new development are planned separately and transparently
No legal or data protection advice from a lawyer
Hosting and tool costs only if expressly agreed; no emergency support outside agreed response times
Every guarantee is documented in the proposal for the specific service and project, with a clear scope, measurable goals and agreed requirements. In the free intro call, we clarify what applies to your case.